FAQ

Answers to the questions customers ask most often.

How do I pay my bill?

Use the Pay Bill page. Enter your mobile number, client id or connection username, check the amount shown, and pay online.

Where can I see my bill and payment history?

Sign in to the customer portal. It lists your invoices, your payments and the date your connection runs until.

My connection has stopped working. What should I do?

First check whether your bill is due on the Pay Bill page. If the account is paid and the connection is still down, contact us and we will look into it.

How do I change my package?

Contact the office. We will tell you what the change costs and when it takes effect.